Submit false negative samples
When you receive false negative samples, submit it for analysis.
Download the sample.
Click → → .
Select the user, then click Edit.
Select Sample Download Access, then click Save.
Click → .
Click the Reports icon, then select Original Sample.
Save the .zip file on your computer.
Go to https://supportm.trellix.com, select Service Requests, then submit the false negative sample.
Make sure that you include the Analysis ID.
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