Use Intelligent Sandbox elements to troubleshoot unexpectedly low sandbox file scores.
Complete the following, then submit a sample after each task to check if the sandbox file score remains low.
Verify that you are using the latest Intelligent Sandbox version. If you are using an older version, upgrade the Intelligent Sandbox software.
Edit the Analyzer Profile, then select Enable Malware Internet Access.
Verify that you are using the correct operating system.
For example, you must use a 32-bit operating system to submit a 32-bit sample, and a 64-bit operating system to submit a 64-bit sample.
Verify that Microsoft Office, Adobe Flash, Adobe Reader, and Java are installed on the virtual machine.
For example, when you submit a Microsoft Office document, you must have Microsoft Office installed.
Select → → , configure the remaining options, then click Submit.
Submit the sample to Trellix.