System requirements

Make sure the following requirements are met.

Model numbers and system image versions:
- Malware Analysis Version 8.0.0 or later is running on one of the following appliance models: AX 5500, AX 5550.
- Central Management System Version 8.1.0 or later is running on one of the following appliance models: CM 4500, CM 7500, CM 9500.
- Email Security — Server Version 8.0.0 or later is running on one of the following appliance models: EX 3500, EX 5500, EX 8500.
- File Protect Version 8.0.0 or later is running on the FX 6500 model.
- Endpoint Security (HX) Version 4.0.0 or later is running on one of the following appliance models: HX 4000, HX 4400, HX 4402.
- Network Security Version 8.0.0 or later is running on one of the following appliance models: NX 1500, NX 2500, NX 2550, NX 3500, NX 4500, NX 5500, NX 7500, NX 10450, NX 10550.
- Intelligent Virtual Execution - Server Version 8.0.0 or later is running on one of the following appliance models: VX 5500, VX 12500.
You have access to the physical or serial console (see Accessing the physical or serial console ).
The minimum system image version cited above is installed on both boot partitions on the appliance. If the appliance was not originally manufactured with that system image version, you must perform the Upgrade steps to meet this requirement.
You obtained the appliance-specific preset Tools menu password from Trellix Technical Support, or you configured another password as described in Setting or disabling the Tools menu password .

Limitations

The Manufacture Appliance and Wipe Appliance Media and Manufacture Appliance options require that the appliance was originally manufactured with a system image that supports the Tools menu.
All logging goes to the serial console. If you use the physical console to access the Tools menu, you will be unable to monitor the progress on the VGA monitor.

Upgrade steps

The minimum system image version must be installed on both boot partitions before you can access the Tools menu. Perform the steps in this section if you are upgrading from an earlier version.

Note

These steps are not required if your appliance was originally manufactured with the minimum system image version. The minimum versions are listed in System Requirement.

To enable the Tools menu if you are upgrading from an earlier release:

Fetch and install a supported system image:

hostname (config) # fenet image check
hostname (config) # show fenet image status
hostname (config) # fenet image fetch
hostname (config) # show fenet image status
hostname (config) # image install <image>

This installs the system image in one of the boot partitions.

Verify the boot partition for the new system image:

hostname (config) # show images

For example, on a Network Security appliance:

hostname (config) # show images
Installed images:

  Partition 1:
    wmps wMPS (wMPS) 8.0.0 ...

  Partition 2:
    wmps wMPS (wMPS) 7.9.4 ...

Last boot partition: 2
Next boot partition: 2

If necessary, change the Next boot partition so the appliance boots from the partition with the new system image when it reloads:
```
hostname (config) # image boot next
hostname (config) # write memory
```
Reload the appliance:
```
hostname (config) # reload
```
Install the new system image again to put it on the other boot partition:
```
hostname (config) # image install <image>
```

Change the next boot partition:

hostname (config) # image boot next
hostname (config) # write memory

Reload the appliance:
```
hostname (config) # reload
```

If you do not want to use the default Tools menu password, you can now configure one as described in Setting the tools Menu password . Users who know the password can access the Tools menu on any subsequent appliance reload, as described in Accessing the Tools menu .