Troubleshooting searches

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If your search produces no results or produces results that you think are incorrect, check the following search criteria.

  • Verify that the correct sensor filter (CB filter) is selected for the search. Selecting All for this filter will ensure that data from all possible sensors is searched. See Selecting a sensor (CB) for the search.

  • Check the date range filter for the search. Verify that the date range is for a period of time in which the log data you are looking for is available. See Selecting a date range for the search.