Use the Upgrade page to upgrade the File Protect appliance. To open the Upgrade page, click the About tab and then click Upgrade.
The following is an example of the Upgrade page for a standalone File Protect appliance.
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The following is an example of the Upgrade page for an appliance that is managed by the Central Management System appliance.
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Task list for upgrades
Perform the following steps (detailed in the sections that follow) to upgrade the File Protect appliance.
Note
If your appliance is offline and cannot download updates from the DTI network, perform Select an Update Source on the facing page and then refer to the Trellix DTI Offline Update Portal User Guide for additional instructions.
Stop any running scans
Stop any running scans before you begin the upgrade. This applies to all scan types (pre-scan, on-demand, continuous, and scheduled). See the "Managing Configured Scans" section in the File Protect User Guide.
Select an upgrade source
The upgrade source is the location from which the software updates will be downloaded.
Online options
DTI—The software is downloaded from the Dynamic Threat Intelligence (DTI) server or a Content Delivery Network (CDN) server. The server address is displayed at the top right of the page. See Changing the active setting for a DTI service for details about these options.
CM—This option is displayed instead of DTI if the appliance is being managed by the Central Management System appliance. The default source server is the Central Management System appliance, but it can be overridden by the three DTI options specified above.
Offline options
The following options can be used if your appliance cannot download updates from a DTI source server. For details and upgrade instructions, see the Trellix DTI Offline Update Portal User Guide.
Local—Upload a local file that was obtained from the Trellix DTI Update Portal for offline appliances. Click Local to specify a path to the locally stored update software, and then click Save.
URL—Upload a local file that was obtained from Trellix via the DTI Update Portal for offline appliances and hosted on a local site identified by a URL. Click URL to specify a URL to the update software, and then click Save.
Note
For offline guest image updates, downloads are more efficient if Source is set to URL, not Local.
If neither offline option is feasible, contact Trellix Technical Support.
Check for available update software
Click the action icon (.png "CM_AlertMgmtAction_icon.png")
) in the Action column, and then click Check for a resource row to determine if update software is available.
The status is displayed in the expanded Status area.
Note
If the Check option does not appear in the Action column, then the software is already available for download or an update has recently taken place. The Check option also does not appear during software downloads.
Download the software
If a software update is available for a software image, guest image, or security content update, the Download option in the Action column is displayed.
Click the action icon () in the Action column, and then click Download to begin the software download.
The download status is displayed in the expanded Status area.
Install the software update
Installation status is displayed in the expanded Status area. After you download a software update, click the action icon () in the Action column, and then click Install to install it.
Installation status is displayed in the expanded Status area. If prompted, read the End User License Agreement (EULA), and then accept it if you agree to its terms. If you do not accept it, the appliance will not function.
Note
If an upgrade process is interrupted or fails, the appliance software automatically falls back to the currently installed image.
Reboot or refresh the appliance
When installation of guest images or security content is complete, click the action icon () in the Action column, and then click Refresh. When installation of the software image is complete, click the action icon () in the Action column, and then click Reboot to complete the update process.
Note
You must access the appliance through the serial port if you want to monitor appliance boot activities. You can enter CLI commands through direct keyboard and monitor connection only before the boot loader begins loading the kernel, for example, to post output, and after the boot is completed.
Validate the software updates
After software updates are installed, verify the installations:
Click the Settings tab, and then click Guest Images on the sidebar to verify and view the installed guest images version.
Click the About tab. The current software image, guest images, and security content version information is displayed on the Summary page.
Click the Settings tab, and then click Appliance Licenses on the sidebar to verify and view installed licenses. Valid and active licenses display the attribute “True.” If the licenses are not valid and active, the updates are not functional.
Restart scans
Restart the scans you stopped at the beginning of the upgrade process.