An upgrade installs a new version of the Trellix DLP Network - SaaS appliance software.
Updates, hotfixes, and new versions of the software are distributed as .iso files, which you use to install the software. You can write this to an external CD or USB drive and boot from it, or copy the image over the appliance's internal installation image and boot from that. If you are installing a version earlier than what is currently installed, a warning is displayed that you can only perform a reinstallation. Downgrading to an earlier version does not retain any configuration or ePO - SaaS registration.
Note
Initial deployment of the appliance as a virtual machine must be made from the .ova file or .zip file you downloaded from the Trellix download site. Use the .iso file only for upgrading the software.
Copy the .iso file to the appliance, then boot from the internal installation image. This option is available from the appliance Upgrade Menu when you log on as admin from the console menu or SSH. You can also update the appliance installation image from a CD, USB drive (Exfat filesystem is not supported), or virtual CD (RMM or VMware).
Upgrade menu
1 — Boots from the internal installation image
2 — Upgrades the internal installation image from an external device
3 — Copies the internal installation image to a USB device
4 — Shows the internal installation image details
5 — Returns to the previous menu
Upgrade options
Upgrade options when the Trellix DLP Network Prevent – SaaS appliance is not capable of capturing data:
1 — Preserves all configuration, including evidence files and hit highlighting waiting to be copied to the evidence storage share
2 — Preserves all configuration but does not retain evidence files or hit highlighting waiting to be copied
3 — Preserves only network configuration and ePO - SaaS registration
4 — Reinstalls without retaining any configuration; you must use the Setup Wizard to register with ePO - SaaS
Upgrade options when the Trellix DLP Network Prevent appliance can capture data:
Note
DLP Capture is currently not supported. If you want to continue to use the DLP Capture feature, we recommend you to continue to manage your appliance from ePO - On-prem.
1 — Preserves all configuration and captured data, including evidence files and hit highlighting waiting to be copied to the evidence storage share
2 — Preserves all configuration and captured data, but does not retain evidence files or hit highlighting waiting to be copied
3 — Preserves only network configuration, captured data, and ePO - SaaS registration
4 — Preserves only captured data
5 — Reinstalls without retaining any configuration and removes captured data; you must use the Setup Wizard to register with ePO - SaaS
Note
While upgrading the appliance software, ePO - SaaS pushes all existing policies if you choose to upgrade using the full upgrade mode. We recommend that you upgrade the appliance using the internal installation image path using the full upgrade mode (upgrade option 1) for all deployments.