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Download the tools and software you need to upgrade

  • Published on Sep 7, 2026
  • 1 minute(s) read
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Before you upgrade ePO - On-prem, download the Pre-Installation Auditor and ePO - On-prem installation software packages from the Product Downloads site.

  1. Go to the Product Downloads site.

  2. Type your grant number and email address, and click Submit.

    Note

    If you need help with your grant number, contact Customer Service.

  3. On the My Products page, click Trellix ePolicy Orchestrator.

    Make sure Show only latest version is selected.

  4. On the Available Downloads page:

    1. Click Install - Trellix ePolicy Orchestrator Version 5.10.0 Service Pack 1.

    2. Click Trellix ePO - Pre-Installation Auditor tool.

    3. Click Trellix ePolicy Orchestrator Version 5.10.0 Service Pack 1 Update #.

      Note

      The number corresponds with the latest available update. The update is needed when the ePO - On-prem upgrade successfully completes.

  5. Extract the downloaded .zip to a temporary location.

    Caution

    If you try to run Setup.exe before extracting the content of the .zip file, the installation fails.

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