Upgrading your existing ePO - On-prem environment involves careful planning and preparation for a smooth and successful process.
The ePO - On-prem upgrade process consists of three phases:
Phase 1: Before you upgrade — Check that your ePO - On-prem server meets all requirements, download the ePO - On-prem software and tools, and back up your databases and directories.
Important
Make sure to review the supported upgrade paths. For more details, see KB96141.
If your current ePO version is… | Upgrade to... | Cannot upgrade to... |
|---|---|---|
ePO 5.3.x ePO 5.9.x | Trellix ePO 5.10 Service Pack 1 | - |
ePO 5.10.0 (CU1 to CU15) | Trellix ePO 5.10.0 Service Pack 1 Update | Trellix ePO 5.10 Service Pack 1 or later |
ePO 5.10.0 (2428.68) | Trellix ePO 5.10.0 Service Pack 1 Update | Trellix ePO 5.10 Service Pack 1 or later |
Trellix ePO 5.10.0 Service Pack 1 Update | - | Trellix ePO 5.10 Service Pack 1 or later |
Trellix ePO 5.10 Service Pack 1 | Trellix ePO 5.10.0 Service Pack 1 Update 1 | - |
Phase 2: Day of upgrade — Stop Agent Handler and ePO - On-prem services, start and complete the InstallShield Wizard, and upgrade Agent Handlers.
Phase 3: After you upgrade — Complete the post-upgrade checklist and migrate SHA-1 certificates to SHA-2 or higher.