Before you start the ePO - On-prem upgrade, make sure that you have the information you need.
Review documentation
Read the release notes for your version of ePO - On-prem, particularly these sections:
Gather required information
Grant number
Note
If you need help with your grant number, contact Trellix support.
Database server and database name
Database server credentials, including domain if authenticating with Windows credentials
Primary ePO - On-prem administrator account credentials
Disaster Recovery passphrase