Enrolling your new Trellix IAM user account

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When your IAM user account is created, you will receive an email message from fireeyeapps@fireeye.com. The email message invites you to enroll your user account in your team's IAM organization, and it includes a link to the IAM user self-enrollment site.

The enrollment link is single-use only, and you need to complete your enrollment in a single session. If you lose your enrollment link, or if your link is no longer valid, contact an IAM organization administrator and request a re-enrollment link.

Note

The link to the enrollment site is tied to your IAM account, and it cannot be used to enroll another user account.

At the self-enrollment site, you create a password, enter a nickname, select a job title, enter a phone number, and set your language and local time zone.

Be sure to enter the phone number to which you want IAM to send verification codes for two-factor authentication. When you configure or change this phone number, IAM sends a test message to the device so you can verify the number you configured. If 2FA is enabled, the enrollment process prompts you to generate a set of ten verification codes as a backup measure.

Finally, to verify your account credentials, the enrollment process prompts you to log in to the Trellix IAM Web UI using your email address (the address to which the enrollment invitation was sent) and the password you just created.

Prerequisites
  • You have received an invitation to enroll in your Trellix IAM organization.

  • You have your phone with you so that you can verify the number.

To enroll your new Trellix IAM user account in the IAM organization:
  1. Open the email containing the invitation to enroll in the IAM organization.

  2. Click Enroll.

  3. Enter your email address―the email address that received the enrollment invitation―and click Next.

  4. Create password twice and click Next.

  5. Enter your user profile information and click Next.

    In the following example, the message at the bottom of the dialog box informs you that 2FA is enabled for your IAM organization.

  6. If 2FA is enabled, verify your setup.

    1. Click Confirm your SMS text code. A verification code is sent to the phone number you entered in the previous step.

    2. When you are prompted, enter the verification code that was sent to your phone, and then click Next. A list of verification codes appears.

    3. Click Download, save the verification codes, and then click Next.

  7. Click Next.

  8. Log in to the IAM Web UI. For details, see IAM Web UI access.

  9. (Optional) Download the Google Authenticator mobile app to your supported smartphone. See Setting up a smartphone as a two-factor authentication device.