The Endpoint Security (HX) server requests host system information (sysinfo) whenever it sends information to an agent. The Request sysinfo every value sets the maximum time before the server requests host information from the agent. When this maximum time is reached, the server adds a job request that the agent receives during the next standard poll session. The sysinfo value can affect your system performance. For guidelines on setting this value, see System Information Frequency Setting.
Valid values for this frequency range from 300 seconds (5 minutes) to 604800 seconds (7 days). The sysinfo frequency distributed with the Endpoint Security (HX) xAgent software is 14400 seconds (4 hours).
Processing for a system information request stops after a configurable timeout period. You can configure the system information request timeout period using the CLI only. Valid values range from 0 to 31536000 seconds (1 year). The default timeout period is 43200 seconds (12 hours).
This section covers how to use the Web UI to configure the system information request settings. See the Endpoint Security (HX) REST API Guide for information on using the API to configure the system information request settings.
Admin access to the Web UI
Configuring the System Information Request Frequency for All Endpoints
This section describes how to modify the Agent Default Policy to configure the system information request frequency for all host sets.
To configure the system information request frequency for all host endpoints:
Log in to the Web UI as an administrator.
From the Admin menu, select Policies to access the Policies page.
From the Policies table, click the Agent Default Policy link to go to the Edit Policy page.
Select the Polling tab.
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In the Request sysinfo every: fields, enter the system information request frequency (hours, minutes, and seconds). Valid values range from 300 to 604800 seconds (five minutes to seven days). The default is 14400 seconds (four hours).
Click Save.
Note
Click Reset to defaults to revert the full poll interval to the default setting.
Configuring the System Information Task-Timeout Period
To configure the system information request timeout period using the CLI:
hostname (config) # hx server sysinfo task-timeout <seconds>
To restore the default system information timeout period of 43200 seconds (12 hours):
hostname (config) # no hx server sysinfo task-timeout <seconds>
hostname (config) # show hx server general
Enable the CLI configuration mode:
hostname > enable hostname (config) # configure terminalEnter the number of seconds for the new system information request timeout period. Valid values range from 0 to 31536000 seconds (1 year). The default timeout period is 43200 seconds (12 hours).
Verify updated sysinfo settings:
Save your settings:
hostname (config) # write mem